Returns & refunds

You have 30 days from delivery to return an item, provided the hygienic seal is unbroken.

Hygiene rule

For legal and hygiene reasons, intimate products cannot be returned once the sealed packaging has been opened. This applies to every wearable and insertable item.

Damaged, faulty or wrong item

Send a photo or short video within 7 days of delivery. We refund or reship at our cost, and you do not need to send anything back.

Changed your mind (unopened)

Return within 30 days. Return shipping is paid by you, and the refund is issued once the parcel arrives and passes inspection.

How to start

Email cls518cs@gmail.com with your order number and a short description. We answer within one business day.

Approved refunds go back to the original payment method within 5–10 business days, depending on your bank.